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    Can’t load photo

    Forum user guide, technical support, report a post, ask a moderator
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    • Daffy_Dave
      Daffy_Dave Community Moderator last edited by

      Hi @Loulou - As @EmergeAustralia says, to upload be sure to press the "upload photo" button rather than the "Picture" button - the upload photo button looks like:

      da4a5a34-5624-4640-83a4-3ce57fa13cd9-image.png

      There's also a size limit (about 3.8MB from memory, I can look up later). If it's easy to post them up, what size are the images, and do you know the file extensions for them?

      If you want to find out how to set up a signature and a profile picture, see: https://community.emerge.org.au/topic/76/how-to-setup-a-signature-and-profile-picture

      For some tips on using the forum: https://community.emerge.org.au/topic/90/forum-tips-and-tricks

      L 1 Reply Last reply Reply Quote 0
      • L
        Loulou @Daffy_Dave last edited by

        Thanks @Daffy_Dave for the info. I will try again and see how it goes. I’m not the greatest technical person🤣

        Daffy_Dave D 2 Replies Last reply Reply Quote 1
        • Daffy_Dave
          Daffy_Dave Community Moderator @Loulou last edited by

          @Loulou If you've got the spoons, I'd very much be interested to know where you had/have difficulties - "guide to uploading photos" is on my list of things to do, and all input would be useful (but only if it won't take energy needed elsewhere). Good luck with the uploading, and let me know if you have any trouble 🙂

          If you want to find out how to set up a signature and a profile picture, see: https://community.emerge.org.au/topic/76/how-to-setup-a-signature-and-profile-picture

          For some tips on using the forum: https://community.emerge.org.au/topic/90/forum-tips-and-tricks

          1 Reply Last reply Reply Quote 1
          • D
            donnamarie @Loulou last edited by

            @Loulou compact the file for internet use then it will upload. I had the same problem. Paste the picture to a word document. Save it as a picture. Right mouse click the image. Save as a Picture Then Format Menu, Compact Picture and it will work. It will be the right size then.

            Daffy_Dave 1 Reply Last reply Reply Quote 1
            • Daffy_Dave
              Daffy_Dave Community Moderator @donnamarie last edited by

              @donnamarie Many thanks and great advice 🙂 Writing a guide is on my list (I haven't forgotten - or, more accurately - I have a list and it's on it), but I've been going through a low-spoons patch, so it hasn't happened yet.

              If you want to find out how to set up a signature and a profile picture, see: https://community.emerge.org.au/topic/76/how-to-setup-a-signature-and-profile-picture

              For some tips on using the forum: https://community.emerge.org.au/topic/90/forum-tips-and-tricks

              1 Reply Last reply Reply Quote 1
              • Coggles77
                Coggles77 last edited by

                Any help with changing a profile picture? I've posted screen shots of what I'm seeing. I see that others have been able to do it, so not sure what I'm doing wrong.
                Note - it says there's a very small MB limit...even when I compress the photo to under that limit, it won't let me load. I'm on a Mac, in case that makes a difference.
                Screen Shot 2021-03-02 at 6.25.07 pm.png
                Screen Shot 2021-03-02 at 6.25.23 pm.png

                Daffy_Dave 1 Reply Last reply Reply Quote 2
                • Daffy_Dave
                  Daffy_Dave Community Moderator @Coggles77 last edited by Daffy_Dave

                  @Coggles77 Thanks for mentioning it - is there any chance you could try saving the picture as a .png and loading it as that, if you haven't already? Sorry - this is another of the things on my list to follow up - I'm sorry I'm a bit behind. If it's easy to let me know how you go, that'd be super-helpful. Good luck 🙂

                  Edit: Also, if it doesn't work as a .png, if you upload it here in post, I can try and load it for you (presumably after fiddling around with various image formats and sizes - I'm sorry I don't have the answer straight up).

                  If you want to find out how to set up a signature and a profile picture, see: https://community.emerge.org.au/topic/76/how-to-setup-a-signature-and-profile-picture

                  For some tips on using the forum: https://community.emerge.org.au/topic/90/forum-tips-and-tricks

                  Coggles77 Catwen 2 Replies Last reply Reply Quote 0
                  • Coggles77
                    Coggles77 @Daffy_Dave last edited by

                    @Daffy_Dave I tried converting it to a .png file, but still no luck. I'll attach it here in case you want to have a play with the image. Thanks!Hobbit door.png

                    Daffy_Dave 1 Reply Last reply Reply Quote 1
                    • Daffy_Dave
                      Daffy_Dave Community Moderator @Coggles77 last edited by

                      @Coggles77 Thanks, it wasn't quite as straightforward as I'd have liked, but happy to report you have a very classy Hobbit-themed profile pic 🖼

                      If you want to find out how to set up a signature and a profile picture, see: https://community.emerge.org.au/topic/76/how-to-setup-a-signature-and-profile-picture

                      For some tips on using the forum: https://community.emerge.org.au/topic/90/forum-tips-and-tricks

                      Coggles77 1 Reply Last reply Reply Quote 0
                      • Coggles77
                        Coggles77 @Daffy_Dave last edited by

                        @Daffy_Dave You are awesome!!!! Thanks for spending your energy to work it out. This photo is from the last overseas trip I took...potentially my last ever overseas trip so it has special meaning to me.

                        Daffy_Dave 1 Reply Last reply Reply Quote 2
                        • Daffy_Dave
                          Daffy_Dave Community Moderator @Coggles77 last edited by Daffy_Dave

                          @Coggles77 Very happy to help - super-cool that you got to visit (presumably) New Zealand 🙂 I know there's no certainty for these things, but very much hope that the docs/scientists make a breakthrough, or you get lucky, and are able to travel overseas again at some stage 🙂

                          If you want to find out how to set up a signature and a profile picture, see: https://community.emerge.org.au/topic/76/how-to-setup-a-signature-and-profile-picture

                          For some tips on using the forum: https://community.emerge.org.au/topic/90/forum-tips-and-tricks

                          1 Reply Last reply Reply Quote 2
                          • river
                            river last edited by

                            For anyone else struggling with changing their profile photo - I just tried it and it looked like it didn't work (it got stuck on the "uploading" stage), but after I gave up and navigated away from the page, I discovered it HAD actually uploaded my profile photo. Not sure what's going on there

                            Pronouns: they/them - ME/CFS since 2017

                            Daffy_Dave 1 Reply Last reply Reply Quote 2
                            • Daffy_Dave
                              Daffy_Dave Community Moderator @river last edited by

                              @river Aye, it did this to me with Coggles' photo too. More than a bit confusing. Apologies I haven't had a chance to square this away, working through an annoying virus that's taking an age to shift.

                              If you want to find out how to set up a signature and a profile picture, see: https://community.emerge.org.au/topic/76/how-to-setup-a-signature-and-profile-picture

                              For some tips on using the forum: https://community.emerge.org.au/topic/90/forum-tips-and-tricks

                              1 Reply Last reply Reply Quote 1
                              • Catwen
                                Catwen @Daffy_Dave last edited by

                                @Daffy_Dave

                                This worked for me for uploading profile photo - didn't like the jpg for some reason. Thank you!

                                1 Reply Last reply Reply Quote 1
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